Aftersales

We want our customers to feel like one of the family!

We always remember “Our customers may forget what we did, they may forget what we said – but they never forget how we made them feel!”

Browns of Richmond…Car Service, MOT, Tyres, Batteries, Exhausts, Bulbs, Repairs.

At Browns of Richmond excellent customer service is the key to making our customers feel like one of the family.

The purchase of a vehicle from Browns of Richmond is just the starting point of your ownership experience, which is why all our vehicles are offered with a comprehensive parts and labour warranty and a pay monthly ‘Service Plan’ option. In addition, all our customers will have the peace of mind provided by the Browns of Richmond ‘Service Promise’ 

 The Browns of Richmond ‘Service Promise’

For customers who regularly get their car serviced with us or if you’ve bought from us; We don’t do main dealer stunts like making you wait in a queue on the phone, we don’t insist on an appointment in 3 weeks’ time when your car is playing up today, we find a way to help you!

Unlike main dealers…..

• We’re happy to check your tyre pressures, top up and your fluid levels, fit a wiper blade fix a light bulb, or pop out and listen to “That funny noise”.  
• No call centres, speak straight to our team on the front desk in the business.
• No appointment needed. If your car is playing up, just pop down and let us take a look. (we can’t guarantee to fix it today)
• Our technicians are happy to come out and speak with you and help you with all your motoring needs.
• No diagnostic charges, if you purchased your vehicle with a minimum 12-month warranty and a ‘Service Plan’ we won’t charge you to diagnose the fault.
• Happy to help out with alternative transport, we won’t leave you high and dry (subject to availability)
• Complimentary vehicle health check on every vehicle visiting our workshop.
• Service wash for every customer booking a service and MOT.
• Free puncture repairs for life