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Benedict Taylor
- Rating: 5
I travelled all the way from Bedfordshire to Browns of Richmond to purchase a car, so it was important that I felt confident before making the long journey — and Andy made the whole process incredibly easy.
From the outset, Andy was friendly, knowledgeable and completely transparent. Communication was excellent throughout, using a mixture of WhatsApp and phone calls, and he even took the time to make a personalised video of the car so I could get a really good look at it before travelling up.
The car itself was in fantastic condition and exactly as described. I was particularly impressed with the valet — the interior was so immaculate that it genuinely looked like a brand-new car. There were no unpleasant surprises when I arrived, which gave me even more confidence that I had made the right decision.
The customer service was exceptional. Andy arranged and paid for a taxi to collect me from Darlington train station, and I was welcomed with a coffee (or two!) on arrival. I had plenty of time to look over the car and take it for a proper test drive, with absolutely no pressure.
What I particularly appreciated was the complete lack of the usual car sales tactics. There was no hard sell, no pressure to purchase an extended warranty and no attempt to push any unnecessary extras. I was simply given the information I needed to make my own decision.
Buying a car from a distance can feel like a bit of a risk, but Andy gave me complete confidence throughout. The whole experience was genuinely easy, relaxed and professional.
I wouldn’t hesitate to recommend Browns of Richmond, and particularly Andy. A really refreshing way to buy a car — even when you’re travelling a long way to do it.
From the outset, Andy was friendly, knowledgeable and completely transparent. Communication was excellent throughout, using a mixture of WhatsApp and phone calls, and he even took the time to make a personalised video of the car so I could get a really good look at it before travelling up.
The car itself was in fantastic condition and exactly as described. I was particularly impressed with the valet — the interior was so immaculate that it genuinely looked like a brand-new car. There were no unpleasant surprises when I arrived, which gave me even more confidence that I had made the right decision.
The customer service was exceptional. Andy arranged and paid for a taxi to collect me from Darlington train station, and I was welcomed with a coffee (or two!) on arrival. I had plenty of time to look over the car and take it for a proper test drive, with absolutely no pressure.
What I particularly appreciated was the complete lack of the usual car sales tactics. There was no hard sell, no pressure to purchase an extended warranty and no attempt to push any unnecessary extras. I was simply given the information I needed to make my own decision.
Buying a car from a distance can feel like a bit of a risk, but Andy gave me complete confidence throughout. The whole experience was genuinely easy, relaxed and professional.
I wouldn’t hesitate to recommend Browns of Richmond, and particularly Andy. A really refreshing way to buy a car — even when you’re travelling a long way to do it.