Sue Goodrum

My husband and I accompanied our son at the weekend when he went to view a Tesla Y. He had already been in contact with Lewis who had sent him a very helpful video of the car (offered as soon as he learnt that we live 2 hours away) and answered some questions our son had.
Lewis was so helpful and went above and beyond by continuing a WhatsApp conversation about the car, and the company, well after usual working hours.
When we arrived on Saturday the welcome from everyone we met couldn’t have been warmer and more genuine and it’s very evident that little things, and exceptional customer service, really matter to them.
The car had been kept under cover for the viewing which was appreciated as it was pouring with rain. Lewis shared a wealth of information and it’s clear he is extremely knowledgeable about Teslas.
My son decided to purchase the car and the transaction was processed efficiently and professionally with lots of warmth and friendliness - and totally without pressure.
The whole experience was positive from first phone enquiry with Fraser, the test drive with Harry, some very helpful input from Michael during our visit on Saturday, right through to the amazing care attention we received from Lewis.
All the other reviews on here reflect exactly what we experienced, and we can’t recommend Browns of Richmond highly enough. Top class in every way and we would buy from them again without a moment’s hesitation.
Many thanks for everything ….. including the little extra thoughtful touches (like coffee and biscuits on arrival, a parking disc to go and have a bite to eat in the town and the cold drinks given to us for our journey back) which demonstrate their outstanding customer service.