Tom

I bought a car from Brown's last year. The service I received at the time and subsequently has been exemplary. Through no fault of Brown's, the car developed a fault. I must emphasise there is no way they could have known about this particular fault in advance. Tim responded instantly and made sure I was not inconvenienced in the slightest. This included providing me with a courtesy car which fully met my needs. Tim then went on to personally coordinate the car being repaired through the remaining manufacturers warranty. At every stage he kept me informed. I'm now delighted with my new car. Undoubtedly the best customer service I have ever received for any product or service. Massive thanks to Tim and Alex for their help and support.